Privacy Policy - Cakra Murni

At Cakra Murni, we understand that your privacy is important. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you interact with our website and services. We are committed to maintaining the trust you place in us by handling your data responsibly and transparently.

This policy applies to all visitors and users of our website, as well as clients who engage our commercial cleaning services. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Information You Provide to Us

When you use our contact forms, request information, or engage our services, you may provide us with personal information including:

• Your name and contact details such as email address and phone number
• Property information including type, location, and specific cleaning requirements
• Business information such as company name and role within your organization
• Any additional information you choose to share in your communications with us

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information:

• Device information including browser type, operating system, and device identifiers
• Usage data such as pages visited, time spent on pages, and navigation patterns
• IP address and general location information derived from your IP address
• Cookie data as described in our Cookie Policy

Legal Basis for Data Processing

We collect and process your personal information based on the following legal grounds: your consent when you voluntarily provide information, contractual necessity when fulfilling service agreements, legitimate business interests in improving our services and communicating with potential clients, and legal obligations under Indonesian data protection regulations.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form inquiries are typically retained for two years, active client data is maintained for the duration of our business relationship plus six years for legal and accounting purposes, and website analytics data is retained for up to twenty-six months.

How We Use Your Information

We use the personal information we collect for specific, legitimate business purposes that support our operations and your experience with our services.

Service Delivery and Communication

Your contact information allows us to respond to your inquiries, provide quotes for cleaning services, schedule site assessments, and maintain communication throughout our business relationship. We use property information you share to tailor our service proposals to your specific needs and ensure we can meet your requirements effectively.

Website Improvement and Analytics

We analyze how visitors interact with our website to identify areas for improvement, understand which information is most valuable to our audience, and optimize the user experience. This helps us create more relevant content and ensure our website serves your needs effectively.

Marketing and Business Development

With your consent, we may use your contact information to send you relevant updates about our services, share insights about commercial property maintenance in Indonesia, or inform you of new service offerings that might be beneficial for your properties. You can opt out of marketing communications at any time.

Data Sharing with Third Parties

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, such as email service providers, analytics platforms, or payment processors. These parties are contractually obligated to keep your information confidential and use it only for the specific purposes we authorize. We may also disclose information when required by law or to protect our rights and property.

How We Protect Your Data

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction.

Encryption and Secure Transmission

We use industry-standard encryption protocols to protect data transmitted between your browser and our servers, ensuring that sensitive information remains confidential during transmission.

Access Controls

We limit access to personal information to employees and contractors who need it to perform their job functions, and we require them to maintain confidentiality.

Regular Monitoring

Our systems are regularly monitored for potential vulnerabilities and security incidents. We maintain logs of access to personal data for security and compliance purposes.

Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with Indonesian data protection regulations.

While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but remain committed to protecting your personal information using commercially reasonable means.

Your Privacy Rights

Under Indonesian data protection regulations and international privacy standards, you have several rights regarding your personal information:

Right to Access Personal Data

You have the right to request confirmation of whether we hold personal information about you and to access that information. We will provide you with a copy of your personal data in a commonly used format.

Right to Rectification and Correction

If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. We will respond to such requests within a reasonable timeframe.

Right to Erasure

You may request that we delete your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent upon which our processing was based. Note that we may be required to retain certain information for legal or legitimate business purposes.

Right to Data Portability

Where technically feasible and when processing is based on your consent or contract performance, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider.

Right to Object to Processing

You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] or call +62 21 5795 8423. We will respond to your request within thirty days and may need to verify your identity before processing certain requests to ensure we are protecting your information appropriately.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when visiting or browsing our website. We respect your choice to interact with us without sharing personal data. If you prefer not to share your information, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features on our website
Disable cookies through your browser settings as detailed in our Cookie Policy
Contact us directly to request the deletion of any previously shared personal data from our records

We respect your privacy choices completely. If you would like us to delete your data, please reach out to us using the contact details provided on our Contact page. We will process your request promptly and confirm once your data has been removed from our systems, subject to any legal retention requirements.

You can browse our website and access general information about our services without providing any personal information. We will honor your privacy preferences and ensure that your choices are respected across all our data processing activities.

Additional Privacy Information

Children's Privacy

Our services are directed toward businesses and commercial property managers. We do not knowingly collect personal information from individuals under the age of eighteen. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

International Data Transfers

Your personal information is primarily stored and processed in Indonesia. If we need to transfer data internationally for specific business purposes, we will ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised date. For material changes, we may provide additional notice such as adding a statement on our homepage or sending you an email notification.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [email protected] or call +62 21 5795 8423. We are committed to addressing your privacy concerns promptly and transparently.