Terms of Service - Cakra Murni

Welcome to Cakra Murni. These Terms of Service govern your use of our website and the commercial cleaning services we provide. By accessing our website or engaging our services, you agree to be bound by these terms. Please read them carefully before proceeding.

These terms outline the scope of our services, your responsibilities as a user or client, and the framework within which we operate. If you have questions about any aspect of these terms, we encourage you to contact us before using our services.

Service Usage and Access

1. Acceptable Use Policy

When using our website or services, you agree to:

• Provide accurate and complete information when submitting inquiries or engaging our services
• Use the website only for lawful purposes related to learning about or obtaining commercial cleaning services
• Respect intellectual property rights in all content and materials on our website
• Maintain the confidentiality of any account credentials or access information we provide

2. Prohibited Activities

You may not:

• Attempt to gain unauthorized access to our systems, networks, or data
• Use automated systems or software to extract data from our website without permission
• Transmit any harmful code, viruses, or malicious software through our website
• Misrepresent your affiliation with any person or entity when using our services
• Interfere with or disrupt the integrity or performance of our website or services

3. Service Access Requirements

To engage our commercial cleaning services, you must be authorized to represent a commercial entity or property management organization. Our services are designed for shopping malls, hotels, hospitality groups, mixed-use developments, and other commercial properties. You confirm that you have the authority to enter into service agreements on behalf of the organization you represent.

4. Fair Usage Guidelines

We strive to provide responsive service to all clients and prospective clients. We ask that you use our contact channels and consultation services reasonably. Excessive or repetitive inquiries that do not lead to genuine interest in our services may be subject to limitations to ensure we can serve all potential clients effectively.

Client Accounts and Access

5. Account Creation and Management

For ongoing service relationships, we may provide you with access to client portals or management systems. If we do:

• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized access or security breach
• You are responsible for all activities that occur under your account
• We reserve the right to terminate accounts that violate these terms

6. Account Security Responsibilities

You agree to use strong passwords, keep login credentials confidential, log out from shared or public computers, and monitor your account for any suspicious activity. We will never ask you to share your password via email or phone, and you should report any such requests to us immediately.

7. Account Suspension and Termination

We reserve the right to suspend or terminate access to our services if we believe you have violated these Terms of Service, engaged in fraudulent activity, failed to make required payments, or used our services in a manner that could harm our business or other clients. We will generally provide notice before termination, except in cases of serious violations or legal requirements.

8. Multiple Account Policies

Each organization should maintain a single primary account for service coordination. If you manage multiple properties, we can configure your account to handle multiple locations. Creating duplicate accounts for the same organization may result in account consolidation or termination.

Service Availability and Modifications

9. Service Uptime and Maintenance

We strive to maintain website availability and accessibility to our services. However, our website may occasionally be unavailable due to scheduled maintenance, technical issues, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned maintenance that may affect service access.

10. Service Features and Updates

We continuously work to improve our services and may add new features, modify existing capabilities, or discontinue certain aspects of our offering. Significant changes that affect active service agreements will be communicated to affected clients with reasonable advance notice. Minor improvements and updates may be implemented without prior notification.

11. Geographic Service Restrictions

Our commercial cleaning services are currently available in Jakarta and select areas of Indonesia. Service availability may vary by location, and certain specialized services may not be available in all areas. We will inform you during initial consultations whether we can serve your specific location and property type.

12. Service Capacity and Scheduling

While we maintain sufficient resources to serve our clients effectively, our service capacity is not unlimited. We reserve the right to decline new service agreements if accepting them would compromise our ability to maintain quality standards for existing clients. Priority scheduling may be offered to long-term clients during periods of high demand.

Intellectual Property and Content

13. Content Ownership

All content on this website, including text, images, graphics, logos, button icons, data compilations, and software, is the property of Cakra Murni or its content suppliers and is protected by Indonesian and international intellectual property laws. The compilation of all content on this site is our exclusive property.

14. Limited License for Use

We grant you a limited, revocable, non-exclusive license to access and use our website for the purpose of learning about and potentially engaging our commercial cleaning services. You may view and print pages from the website for your internal business purposes, provided you do not modify any content and retain all copyright and proprietary notices.

15. Prohibited Uses of Content

You may not:

• Reproduce, distribute, or publicly display any content from our website without written permission
• Use our trademarks, service marks, or trade names without authorization
• Create derivative works based on our website content or service methodologies
• Frame or mirror any portion of our website on another website or platform

16. Trademark Information

Cakra Murni and our logo are trademarks owned by our company. All other trademarks, service marks, and trade names referenced on this website are the property of their respective owners. Use of any trademarks on this site does not grant you any license or right to use such marks.

Additional Service Terms

17. Service Agreements and Contracts

Specific cleaning service engagements will be governed by separate service agreements that outline scope, pricing, schedules, and performance standards. Those agreements will supplement and incorporate these Terms of Service by reference. In case of conflict between these general terms and a specific service agreement, the service agreement will prevail.

18. Payment Terms

Payment terms for services will be specified in your service agreement. Generally, payment is due within thirty days of invoice date unless otherwise agreed. Late payments may be subject to interest charges as permitted by Indonesian law. We reserve the right to suspend services for accounts with overdue balances.

19. Modifications to Terms

We may update these Terms of Service from time to time to reflect changes in our services, business practices, or legal requirements. We will post the updated terms on this page with a revised date. Your continued use of our website or services after changes are posted constitutes acceptance of the modified terms. For active service clients, we will provide notice of material changes via email or through your client portal.

20. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Indonesia. Any disputes arising from these terms or your use of our services will be resolved through good faith negotiations between the parties. If negotiations do not resolve the dispute, it shall be submitted to the exclusive jurisdiction of the courts in Jakarta, Indonesia.

21. Contact Information

If you have questions about these Terms of Service or need clarification on any provisions, please contact us at [email protected] or call +62 21 5795 8423. We are committed to addressing your concerns and ensuring you understand the terms governing our relationship.